Job TitleBilingual IT Help Desk Support Specialist LocationAustin, TX Job TypeContract, 1-2 months Description A GTS client is seeking a \"Bilingual Help Desk Support Specialist\" in Austin, TX for a contract position starting asap. This person must have good technical troubleshooting and customer facing skills. Job Summary The IT Help Desk Support Specialist is primarily responsible for providing excellent customer service and support in a responsive, respectful manner to end users on a variety of computer and telecommunications issues. Installs and maintains computer hardware, software and peripherals. Essential Functions Monitors the Help Desk ticket tracking system to respond to problems identified by users in a timely manner. Desktop support and basic networking. Takes user requests over the telephone, e-mail and documents all issues in the Help Desk ticket tracking system. Identifies, researches, resolves, or escalates technical problems. Troubleshoots, resolves or escalate hardware and software problems proactively or as identified by users. Installs, configures and maintains desktop, laptop hardware and software Instructs users in the use of equipment and software. Identifies and resolves system security issues to include antivirus, spyware system software updates. Supports and maintains voice communications systems. Provides support for audio-visual equipment. Provide assistance and support to IT department as needed. Able to react to change productively and handle other essential tasks as assigned. Qualifications and Requirements Bi-lingual (EnglishSpanish) required. Associates in Computer Science, Information Systems, or other related field preferred or equivalent work-related experience. Years of experience may substitute for degree. 2-3 years in information technology experience in help desk support and desktop support in a Windows enterprise Active Directory environment. One (1) year experience supporting Windows XPVista7. Knowledge of Ethernet networks and TCPIP settings. Experience supporting Microsoft Office 2007 or greater network printing corporate email. Preferred Experience supporting Exchange email environment. Experience with Microsoft MDT or Symantec Ghost GTS Technology Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics Associated topics: assistant, client support, customer support, desk, edi, information technology help desk, information technology support, technical support, technical support specialist, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.