goodfellow | Help Desk Support in Houston, TX

Help Desk Support

  • GC Services
  • $51,125.00 - 94,660.00 / Year *
  • 6340b Alder Dr
  • Houston, TX 77081
  • Full-Time



Responsible for facilitating the resolution of application, software, and hardware problems of computer users.

Responsibilities

  • Assist users experiencing technical problems with hardware, software, networking and computer related issues
  • Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error
  • Log, track, and maintain detailed incident reports on all calls
  • Assist in monitoring of Branch and Home office technologies, network connectivity, and data line utilization
  • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets
  • Maintain Help Desk procedures and training material
  • Analyze incident reports, determine the cause, and make recommendations to reduce help line incident rate
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management
Qualifications

Education:

High School diploma required. Associates Degree in Business, Computer Science or equivalent work experience preferred

Experience:

1 year Help Desk experience required

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Knowledge of Information Technology Infrastructure Library (ITIL) and Incident Management practices
  • Strong analytical skills

  • Ability to organize and handle multiple projects

  • Manage time effectively

  • Solve problems or issues that may come up

  • Concentrate and focus for extended periods of time

  • Cope with high-stress and changing environment

  • Remain alert at all times

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet



Associated topics: assist, assistance, help, information technology support, service, technical support, technical support specialist, technician ii, technician iii, technician iv


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.