Our client is currently seeking a AI Chatbot Conversation Designer
Title: AI Chatbot Conversation Designer
Location: Irving, TX
Duration: 12 Months
Industry: Banking & Financial services
We are transforming the thinking around customer conversations and the means technology gives us to communicate whenever, wherever and as in depth as we want.
As part of Client Retail Services Business Process Optimization team, we are seeking a talented and imaginative individual who is passionate about creating best in class digital experiences to join the Digital Self Service team as an AI Chatbot Conversation Designer.
Client Retail Services is one of North America's largest providers of private label and co-brand credit cards for retailers, serving 86 million accounts for iconic brands.
We are in a multi-year transformative journey to reinvigorate and enable our Digital Self Service offerings to match consumer expectations and evolving needs.
The future of banking is all about context and by rethinking existing customer interactions and redesigning integration mechanisms; a new higher levels of customer engagements can be unlocked for greater value and brand loyalty.
Successful candidates will be strategic thought-leaders and thrive in using creative, design thinking and continuous agile delivery approaches to solve complex customer challenges in a rapidly and constantly changing business environment.
Key Position Responsibilities:
Lead designer to create consumer-facing Chat bots and Virtual Assistants (COVA) that are channel-customized across Chat, Messaging, SMS, IVR, etc., contextual, optimized and personalized.
Translate customer needs into UX/UI that COVA s ability to deliver personalized and contextual information in real-time
Liaison between AI/ML Product team, legal, compliance, etc. to ensure COVA delivers intelligent and intuitive conversations for ease of customer understanding while meeting legal / regulatory compliance requirements.
Spearhead copywriting of new language, rewriting existing language (i.e. FAQ, SOPs), creative conception, and overall content library management.
Develop mockups, flows, redlining and all other creative proto-typing related items.
Work closely with IT / Digital development, testing, and vendor partners to assess use cases - including the context, the topics, and the types of questions and implement the intents that define the conversation interaction - along with the associated utterances , entities , business rules, and so forth.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.