goodfellow | Remote Escalation Engineer in Amarillo, TX

Remote Escalation Engineer

  • VirtualVocations
  • 4210 Paramount Blvd
  • Amarillo, TX 79109
  • Full-Time
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Educational technology company is filling a position for a Remote Escalation Engineer.Core Responsibilities of this position include: Working closely with the Client Experience and Solutions Engineering teams to understand client needsUtilizing your platform knowledge to investigate, troubleshoot, debug, and solve client s most challenging and critical technical needs and issuesIdentifying and promoting situations where we can develop tools to enable other teams and departments to better support clientsQualifications Include:Experienced supporting client s most challenging technical needs and issuesIn depth knowledge and hands on experience with SQL Server, TSQL, SSO/SAML 2.0, OpenID Connect, OAuth, APIs, Elasticsearch, webhooks, CSV, JSON, and XMLYou have hands on experience with browser dev tools, tracing tools, and searching and interpreting log filesExcellent written and verbal skillsHighly personable and empathetic with excellent relationship management and customer service skillsSolution driven with ability to understand the big picture


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.